Privacy Policy

1 Information we may collect from you
1.1 We may collect and process the following data about you:
1.1.1 information that you provide by filling in any forms on our site. This includes information provided at the time of registering to use parts of our site or our entire site, subscribing to our site, posting material on our site, or placing an order for the purchase of goods on our site. We may also ask you for information [when you enter a competition or promotion sponsored by us and] when you report a problem with our site;
1.1.2 if you contact us, we may keep a record of that correspondence;
1.1.3 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
1.1.4 details of your visits to our site, including (but not limited to) traffic data, location data, web logs and other communication data; and the resources that you access.

2 IP addresses and cookies
2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration [and to report aggregate information to our advertisers]. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
2.2 For the same reason, we may obtain information about your general Internet usage by using a cookie file that is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
2.2.1 to identify you with your Shopping Basket;
2.2.2 to estimate our audience size and usage pattern;
2.2.3 to store information about your preferences and so allow us to customise our site according to your individual interests;
2.2.4 to speed up your searches; and
2.2.5 to recognise you when you return to our site.
2.3 You may refuse to accept cookies by activating the setting on your browser that allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site and you will not be able to place an order for goods. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
2.4 Please note that any future advertisers may also use cookies, over which we have no control.

3 Where we store your personal data
3.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by individuals operating outside the EEA who work for us or for one of our suppliers. Such individuals maybe engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
3.2 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
3.3 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, accidental loss, destruction and damage. [In particular all personal information is held behind a firewall on a secure server to which only a limited number of people have access.]

4 Uses made of the information
4.1 We use information held about you in the following ways:
4.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;
4.1.2 to provide you with information, products or services that you request from us;
4.1.3 to provide you with information, products or services that we feel may interest you, where you have consented to be contacted for such purposes. We may contact you by post, telephone or fax, as well as by email for such purpose;
4.1.4 to allow you to participate in interactive features of our site, when you choose to do so; and
4.1.5 to notify you about changes to our site.
4.2 Where you have consented, we may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services that may be of interest to you and they or we may contact you about these by post or telephone.
4.3 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
4.4 If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have previously consented to this.
4.5 If you do not want us to use your data in this way or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
4.6 We do not disclose information about identifiable individuals to our advertisers but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

5 Disclosure of your information
5.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries as defined in section 736 of the UK Companies Act 1985.
5.2 We may disclose your personal information to third parties:
5.2.1 who act for us in helping to fulfil and deliver orders, process credit and debit card payments and provide support services on our behalf. In particular your information may be sent to Royal Mail our preferred courier for the delivery of ordered goods, and to Secure Trading for processing any credit or debit card payment;
5.2.2 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
5.2.3 if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; or
5.2.4 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our website terms of use website sales terms and conditions and/or other agreements; or to protect the rights, property or safety of us, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6 Your rights
6.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@dustbag.co.uk or writing to Dustbag Ltd, Unit 7, Wexford Court, Sandown Road, Derby, DE24 8SP
6.2 Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7 Access to information
7.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

8 Changes to our privacy policy
8.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

9 Contact
9.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@dustbag.co.uk or writing to Dustbag Ltd, Unit 7 Wexford Court, Sandown Road, Derby, DE24 8SP